Domain and web hosting services are provided by PlanetDomain, an ICANN and auDA accredited registrar. To use our services, you must register as a Member here...
Complaints Handling Procedure
PlanetDomain strives to provide the highest levels of customer support and customer
service at all times. Should you become dissatisfied with any aspect of our
service you are strongly encouraged to make use of our complaints handling procedure
detailed below.
In order to lodge a complaint, please send an email to complaints@planetdomain.com
detailing the nature of the problem you are encountering. Please supply as much
information about your particular situation as possible.
PlanetDomain will acknowledge receipt of your complaint and indicate the timeframe
within which you can expect a response. Please note that PlanetDomain may refuse
to investigate a complaint that is deemed to be frivolous, abusive or offensive.
Your email will be responded by our Complaints Officer who will ensure that
your problem is dealt with without delay. Our complaints officer will attempt
to resolve the situation for you. If, after two business days, you believe that
the complaints officer has been unable to resolve the issue to your satisfaction
you are entitled to contact the Operations Manager of PlanetDomain who will
personally follow up your complaint and ensure that the situation is resolved
without delay.
If your complaint has been escalated to the Operations manager and you are still
not satisfied that your concerns have been adequately addressed, and if your
domain name in question is a global Top Level Domain (gTLD) being either .com,
.net .org, .biz or .info, you are entitled to contact ICANN and make a complaint.
If Having followed our complaints handling procedure through to completion,
you are still not satisfied with the outcome, you can make a complaint to .au
Domain Administration Limited (auDA) if your domain is an Australian country
code (.au) domain such as .com.au,.net.au.org.au,.asn.au or id.au by completing
the form on the auDA website See also:
Auda Consumer Alerts and
The au Domain Name Suppliers' Code of Practice
Both of these organizations have jurisdiction for the types of domain names
listed above. Before making a complaint to auDA or ICANN, you should collect
any relevant supporting documentation, such as agreements, policies, emails
and other correspondence with PlanetDomain.
PlanetDomain is hosted in the Primus Data Centre
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